Privacy Policy The Green Linden
De Groene Linde takes your privacy very seriously, which is why we have drawn up this Privacy Statement. We therefore only process data that we need to provide and improve our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
We have been doing this since March 2007, but the new legislation, which comes into force on 25 May 2018, now requires us to make this information available to you separately.
This privacy policy applies to the use of the website and the services provided by De Groene Linde via that website.
These terms and conditions come into effect on 3 January 2022; upon publication of a new version, all previous versions shall cease to be valid.
This privacy policy describes what information we collect about you, what this information is used for, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact Ton Leeuwrik, our contact person for privacy matters.
Below you can read about how we process your data, where we store it (or have it stored), what security measures we use, and who has access to the data.
Our online shop has been developed using WooCommerce software; for our web hosting, we have opted for hosting, maintenance and management via Let’s Build IT. Personal data that you provide to us for the purposes of our services will be shared with this party. Qball has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Under the agreement we have entered into with them, Qball is obliged to implement appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. Regular backups are carried out to prevent data loss.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to ask for clarification regarding your review. Should we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services; we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.
Our website uses MijnDomein, a third party that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the servers of MijnDomein and MailBlue. MijnDomein and MailBlue will never use your name and email address for their own purposes. At the bottom of every email sent via MailBlue, you will see the ‘unsubscribe’ link. If you click on this, you will no longer receive emails from us. Your personal data is stored securely by MijnDomein and MailBlue. MailBlue uses cookies and other internet technologies to track whether emails are opened and read. De Groene Linde reserves the right to use your data to further improve its services and, in that context, to share information with third parties.
We use the services of Bit & Bytes for our regular business email correspondence. This provider has put in place appropriate technical and organisational measures to prevent, as far as possible, the misuse, loss or corruption of your and our data. Bit & Bytes does not have access to our inbox, and we treat all our email correspondence as confidential.
To process some or all of the payments in our online shop, we use the Multisafepay platform. MSP processes your name, address and place of residence details, as well as your payment details, such as your bank account or credit card number. MSP has put in place appropriate technical and organisational measures to protect your personal data. MSP reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of MSP’s services for which it engages third parties. MSP does not retain your data for longer than is permitted under the statutory time limits.
For all our financial transactions, we use ING and PayPal where appropriate.
In addition, we use Worldline’s services for PIN payments in our Showroom. The data we share for this purpose is intended to facilitate the payments and to record the details in our accounts.
When you place an order with us, it is our responsibility to arrange for your parcel to be delivered to you. We use the services of PostNL via QLS to carry out these deliveries. To do so, we need to share your name, address and place of residence details with PostNL. PostNL uses this information solely for the purpose of fulfilling the contract. Should PostNL engage subcontractors, PostNL will also make your details available to these parties.
We use the services of SnelStart and the RSM to manage our administration and accounts. We share your name, address and place of residence, as well as details relating to your order. This information is used to process sales invoices. Your personal data is transmitted and stored securely. SnelStart and RSM are bound by a duty of confidentiality and will treat your data as confidential. SnelStart and RSM will not use your personal data for any purposes other than those described above.
We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the request you have made. We do not use your data for (targeted) marketing without your consent. If you share data with us and we use this data to contact you at a later date – other than at your request – we will ask for your explicit consent to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound by a duty of confidentiality under the agreement between them and us, or by an oath or a legal obligation.
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser and operating system) does not constitute personal data.
In certain circumstances, De Groene Linde may be required by law to share your data in connection with tax or criminal investigations conducted by the authorities. In such a case, we are obliged to share your data, but we will oppose this to the extent permitted by law.
We will retain your data for as long as you remain a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. In accordance with applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period remains in force.
Staff have access to your client profile and the documents we have produced in connection with your assignment.
Under current Dutch and European legislation, as a data subject, you have certain rights in relation to the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them.
In principle, to prevent misuse, we only send copies and extracts of your data to the email address we already have on file for you. Should you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of completed requests; in the case of a right to be forgotten request, we process anonymised data. You will receive all copies and extracts of data in the machine-readable format that we use within our systems.
You have the right at any time to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
You always have the right to access the data that we process (or have processed) which relates to you personally or can be traced back to you. You may submit a request to this effect to our data protection officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address we have on file, a copy of all the data, together with a list of the data processors holding this data, specifying the category under which we have stored this data.
You always have the right to have any data that we process (or have processed) and that relates to you personally or can be traced back to you amended. You may submit a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been amended to the email address we have on file.
You always have the right to restrict the processing of data relating to you or which can be traced back to you, whether processed by us or on our behalf. You may submit a request to that effect to our privacy contact.
You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address we have on file, stating that the data will no longer be processed until you lift the restriction.
You always have the right to have the data that we process (or have processed) and which relates to you personally or can be traced back to you, transferred to another party. You may submit a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address we have on file, copies of all data relating to you that we have processed or that has been processed on our behalf by other data processors or third parties. In all likelihood, we will no longer be able to continue providing our services in such a case, as the secure linking of data files can then no longer be guaranteed.
Where applicable, you have the right to object to the processing of your personal data by or on behalf of De Groene Linde. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is upheld, we will provide you with copies of the data that we process (or have processed) and will then permanently cease processing it.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our data protection officer.
Where third-party software solutions use cookies, this is stated in this privacy notice.
We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data we have already collected about you, we will notify you of this by email.
de Groene Linde B.V. De Droogmakerij 23, 1851 LX, Heiloo, Netherlands
T (072) 531-8860 | E info@degroenelinde.nl