Cancelling or returning your order

Have you placed an order but would now prefer to cancel it? We’re happy to make that as easy as possible for you.

You can cancel your order before we have dispatched it. You can easily cancel by filling in the form below with your details. We will send you a confirmation of the cancellation and refund the money to your account via our payment provider, Multisafepay.

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Are you unhappy with a product and would you like to return it?

You have the right to cancel your order and arrange a return up to 14 days after receipt.

After that, you’ll of course still have 14 days in which to actually return it.

We will ensure that the order amount is refunded within 14 days of you notifying us of the return. The delivery costs may be reimbursed; this will be discussed with you once you have notified us.

In the event of damage

If the product or its packaging is damaged, we may pass on the resulting reduction in value. Please therefore handle the product with care and pack it securely.

Second-hand items

It is not possible to return products that have already been used or are partially used. This is because we cannot use these products again, and they are therefore discarded. Don’t like the scent? Tastes differ, of course. Perhaps you could make someone else happy with your oil.

We’d, of course, love to hear why you’d like to return the product. We’d also be happy to help you work out the best way to return it to us. Please could you fill in the following details on the form:

– Your order number
– The item (or items) you wish to return
– Brief description of the reason for the return

Thank you very much for your trouble; we’ll get back to you as soon as possible.

Best wishes,

The team at De Groene Linde.

Please see our Terms and Conditions and Privacy Statement

In the event of a dispute, you can always contact WebwinkelKeur

Reviews are always welcome

We believe it is important that reviews about the delivery to provide the best possible insight into our products and services. Our reviews are therefore managed impartially by WebwinkelKeur.

Webwinkelkeur has taken steps to ensure the authenticity of reviews. You can read about these measures here.

Our Product reviews We handle the reviews on the website for the various products ourselves. It’s very simple: someone must be a customer of ours, and if they leave a review, we always publish it unedited, regardless of whether it’s positive or negative.