Frequently Asked Questions

There is no minimum order value for our private customers. Different rules apply to our business customers. Are you wondering whether you’re eligible for a business account? If so, please get in touch with us via our form for business customer application. You only ever pay a contribution towards the postage costs. Read here more about delivery charges.

No, that’s not right. You’ll always receive an automatic email confirming your order. Sometimes it ends up in your spam folder. It’s a good idea to check there for the confirmation email. You’ll also always receive a Track & Trace email from Post NL once they’ve received your parcel. This can sometimes end up in your spam folder too. Still haven’t received an email? Please contact us by email at bestelling@degroenelinde.nl or call us on 072-3034027.

Of course, there may be times when you want to return a product. That’s certainly possible. On our website Read the next steps on how to return the product to us.

If you are unable to make the payment in this way, please contact us by email at bestelling@degroenelinde.nl. We will then send you a payment link; as soon as payment has been received, we will process your order.

Yes, that’s certainly possible! We have a lovely showroom in Heiloo where you can collect your order, so you won’t have to pay any delivery charges. Is Heiloo a bit far away? No problem, we send The order is delivered via PostNL and you only pay a contribution towards the delivery costs.

If your order has not yet been processed, you can still amend or cancel it. It is best to give us a call so that we can deal with your amendment or cancellation straight away. Please call us as soon as possible on 072-3034027.

We don’t usually offer discount codes, but we do have special offers every month. If you do receive a discount code, you can enter it during the checkout process. At the top of the page, you’ll see two green bars labelled 'Do you have a discount code?' and 'Do you have a gift voucher?'. You can enter the codes with just one click of the button.

You can pay via iDeal, Bancontact and PayPal. There are, of course, no costs involved for you, with the exception of PayPal. For PayPal payments, we pass on the surcharge of 3.5% to you. Paying via PayPal is extremely expensive. Would you prefer to pay this way because of the purchase guarantee? If so, please do get in touch with us, as we also offer a comprehensive guarantee. This means you are guaranteed to receive the products you order, even if they do not arrive or are damaged. Multisafepay is De Groene Linde’s payment partner. So don’t be alarmed if you see that your payment is being transferred there.

Postage rates: free on orders over 50 euros (including VAT):

1. In the Netherlands, your contribution towards delivery costs is €5.85 including VAT for parcels sent via DHL. For parcels sent within the Netherlands via PostNL, we charge €5.95 including VAT. For deliveries to Belgium, we charge a delivery fee of €6.95 including VAT. We’ll send your parcel via Bpost. You can also choose to collect your parcel from a collection point.
2. For all other countries, we charge the actual delivery costs. Please contact us for further information.

We’re always on the lookout for green solutions! For example, we take the environment into account when dispatching orders, and you, as a customer, can do your bit too! Since July 2020, with your help, we’ve been donating to the foundation Trees for All. Thanks to your help, we’ve planted lots of trees so far! Read here Find out more about our promotions!

You can only place orders with us via the online shop. Unfortunately, it is not possible to order by telephone.

This is obviously not what we intended! Although there is often nothing we can do about this, we will, of course, ensure that you receive a new parcel containing replacements for the damaged items. Please contact us as soon as possible so that we can sort this out for you straight away. You can report the damage or make a complaint by emailing bestelling@degroenelinde.nl, including any photos of the damaged items.

In almost all cases, we are able to dispatch your order on the same working day, provided we receive it by 13:00.

It can happen to anyone! You can easily request a new password via the website. Under 'My account', click on 'Forgotten password'. You’ll receive an email containing a new password. It’s a good idea to change your password afterwards. You can do this very easily under 'My account' and then 'Set password'.

Once you have logged in to the site with your account, you can find all your invoices under the 'My Account' heading. You can also update your personal details here.

It’s very easy to create an account on the website. When you place an order, you can choose to create an account whilst entering your details. You can also click on 'My account' at the top of the page and then select 'Register'.

By creating an account, you’ll always have access to your previous orders and invoices. You can also save your favourite products, which means you’ll receive a notification when your favourite product is back in stock if we’ve temporarily taken it out of our range. The ordering process is also much quicker because your details are saved.

We are, of course, very sorry to hear this and hope that you will contact us straight away. We will always do our best to find a suitable solution! Read more about the complaints procedure at our website.

Absolutely – as long as you know what you’re doing! Read all our tips on the safe use of essential oils here.

No, we always advise against this. This has nothing to do with the purity of our oil, but with the concentration of an essential oil. Ingesting an essential oil can be harmful. Read more about this in our in-depth blog.

Absolutely! There are various stockists throughout the Netherlands. Why not have a look on our website to see if there’s one near you? point of sale near you. And, of course, our entire range is available for you in our showroom in Heiloo!

No, it’s a good idea to read up on essential oils first if you’re planning to use them with young children or during pregnancy. Not all essential oils are safe to use in these situations. More information on their use during pregnancy and at babies and children You can read about it on our website.

You can read all about it here at this page from our website.

We have several oils in our range that are organically sourced. Unfortunately, without a (costly) certification mark, we are not permitted to sell them as such. It is, however, our aim to be able to offer a (smaller) range of certified organic oils. That said, our oils are naturally pure and we keep a close eye on quality, for example by maintaining good contact with our suppliers. Would you like to know more about quality and what we do to maintain it? Then read our blog about Quality Management.

We are often told that our oils are not pure because they are so much cheaper than other brands. This price difference has nothing to do with the purity or the quality It’s not about the oil itself, but about the way we run our business. We are a Dutch family business and produce our own blends. Because we supply directly to the customer, there are no middlemen – which often drives up prices at other companies. Many companies use pyramid marketing, which means that you, the customer, end up paying the highest price. We stand by the quality of our oils and would like to give everyone the chance to incorporate them into their daily lives. By charging a fair price, we hope to make the oil available to as many people as possible all over the world.

In principle, all essential oils can be used in a diffuser. However, darker-coloured oils are more likely to leave a residue. You should clean your diffuser regularly to ensure it doesn’t break down. If you have an aroma burner, clean the tray regularly with alcohol or cleaning vinegar. Read all about maintaining your diffuser in our in-depth blog. Our roll-on and spray products contain a base oil or alcohol and are therefore not suitable for use in a diffuser.

At De Groene Linde, we comply with GHS legislation, a global system for the classification of hazards associated with substances. Under this legislation, we are obliged to display hazard symbols on our bottles. However, dosage is not taken into account, and we are required to display the same symbols on our 10 ml bottles as on a 1,000-litre drum of oil. Read here more about safety.

Sometimes your favourite product may be out of stock. The best thing to do is to add it to your wish list. That way, you’ll receive an email straight away when we’ve restocked it. Unfortunately, this isn’t possible for unique crystals, as these are one-of-a-kind and cannot be obtained again...

Absolutely! Our gift voucher is a card in a transparent envelope. You can redeem the gift voucher in our showroom or via our online shop. There is a unique code on the back of the gift voucher. When placing your order in the online shop, you can enter this code under: Voucher code, the value of the gift voucher will now be deducted. On the back, you’ll also find the value of the gift voucher and a space to write down who the gift voucher is from and for. We have gift vouchers starting from 10,-

Absolutely! Whether you’re a shop, an online shop or a practice, we offer special rates so you can sell our products to your customers. Apply for a business account via the website. We will review the application and then decide whether or not to approve it. You will then receive all the relevant information by email.

Once you have logged in to the site with your account, you can find all your invoices under the 'My Account' heading. You can also update your personal details here.

Absolutely! We’d be delighted to! We’ve already helped many care organisations get started with our wonderful Linde Care range. There’s also the option to apply for a special care account for care organisations, with tailored terms and conditions. Please email your enquiries directly to zorg@degroenelinde.nl or apply for a special account via the website.

How lovely – and welcome! The healthcare sector is a vulnerable target group, so it’s good to bear that in mind. Read all our tips in our in-depth blog.